When combined with Salesforce Knowledge, Essentials lets you create a help center in minutes using a template and guided setup.įor larger businesses and more complex needs, Community Cloud offers a variety of options, including Customer Community. Salesforce Essentials, the out-of-the-box solution for small business, comes with support for Help Center. Salesforce offers multiple ways to deploy self-service features that integrate with your existing website or back-office system. With complete visibility into how your customers use self-service you can easily and quickly improve the quality of your content, include missing topics, and gain first-hand insight into what customers are saying about your product or service. Data gathered from self-service can be invaluable to other parts of your business, ranging from customer retention and marketing to product planning. Self-service support should also integrate with your customer relationship management system (CRM).
#Extensis self service portal software
Most self-service software includes tools for building out knowledge base content, communities, and administrative functionality, depending on your company’s needs and goals. Self-service (or help center) is offered by a range of vendors, and is available as both a stand-alone product and a component of an integrated suite or SaaS subscription. Building a self-service portal is easier than you might think.
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